FAQ

Jewelry Care

As with all jewelry, normal wear and use will not damage the pieces.  Do not wear my jewelry in the water, leave out in the sun for extended lengths of time, or rub with rough/abrasive materials as the metal or enamel can be damaged.  The wire I work with is very thin, so do not place the pieces in your purse, pocket, or other crowded/cramped places.  Doing so will result in mangled, deformed wire pieces that oftentimes cannot be fixed.

Most of my jewelry is made with enameled copper wire which means that it will not tarnish over time.  The enamel can be dyed different colors but the core is still copper. These pieces don't require any special care.

Any raw copper or silver pieces will be labeled as such in the description as well as the name.  The raw metal pieces will tarnish over time and can be brought back to their original shine with a little bit of lemon juice and a soft cloth or soft bristled toothbrush.  Dip the piece in the lemon juice, give it a gentle scrub, and rinse before setting the piece on some paper towels to dry completely before storing.  You can also purchase polishing cloths or polishing gels/scrubs to rub the tarnish off and return the shine.

Shipping Questions

When can I expect my jewelry to arrive?

We are a family business which means we do our best to fulfill orders in a timely fashion.  Most orders will be processed and shipped within 2-3 days (we are closed on weekends).  Around the holidays, those processing/shipping times may take longer.  Once the package is in the mail, we have no control over how long it takes.  Covid and the increase in online purchases and shipping have resulted in longer than usual shipping times.  We can make no guarantees as to arrival dates, so please keep that in mind when placing your order.

My order was supposed to be here three days ago and it still hasn't arrived.  Now what?

Sometimes packages don't make it within the estimated time, so don't start worrying just yet.  I ask that you wait 5 business days after the delivery window has ended before we proceed.  Sometimes things get sent to Medford, Wisconsin instead of Medford, Oregon, for instance. 

After the 5 business days have passed, I will contact the delivery service to find out if I can locate the package.  If it is truly lost, I will contact you directly to discuss what happens from there.  Please keep in mind that my jewelry is unique, which means that I don't have an identical piece to replace the one that was lost.  Refunds due to lost packages will be issued only after I have received notice from the post office/delivery company that it is officially lost.

Do you accept returns?

We do not accept returns or exchanges on any online orders at this time.

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