FAQ

Shipping Questions

When can I expect my jewelry to arrive?

We are a family business which means we do our best to fulfill orders in a timely fashion.  Most orders will be processed and shipped within 2-3 days (we are closed on weekends).  Around the holidays, those processing/shipping times may take longer.  Once the package is in the mail, we have no control over how long it takes.  Covid and the increase in online purchases and shipping have resulted in longer than usual shipping times.  We can make no guarantees as to arrival dates, so please keep that in mind when placing your order.

My order was supposed to be here three days ago and it still hasn't arrived.  Now what?

Sometimes packages don't make it within the estimated time, so don't start worrying just yet.  I ask that you wait 5 business days after the delivery window has ended before we proceed.  Sometimes things get sent to Medford, Wisconsin instead of Medford, Oregon, for instance. 

After the 5 business days have passed, I will contact the delivery service to find out if I can locate the package.  If it is truly lost, I will contact you directly to discuss what happens from there.  Please keep in mind that my jewelry is unique, which means that I don't have an identical piece to replace the one that was lost.  Refunds due to lost packages will be issued only after I have received notice from the post office/delivery company that it is officially lost.

Do you accept returns?

We do not accept returns or exchanges on any online orders at this time.

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We are currently working on expanding the website to include paintings and leather goods. Please excuse the mess while we expand what we make and offer here at Balsambrook.

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